PAYMENT POLICY / BILLING TERMS AND CONDITIONS

Last Updated: 06/2/2025

This Payment Policy outlines the terms and conditions related to payments and billing for all purchases of products and services made through Bigonus (the "Site", "Platform"), operated by Bigonus LLC.

By making a purchase on our Site, you agree to this Payment Policy and our [Terms of Service].

1. ACCEPTED PAYMENT METHODS

We accept the following payment methods:

• Credit/Debit Cards: We accept Visa, MasterCard, American Express, and Discover. All credit/debit card transactions are processed through a secure payment gateway.
• Apple Pay / Google Pay: Available if supported by your device.
• Link: A fast, secure payment method (where available).
• Klarna and Afterpay: Enjoy flexible payment options with Klarna or Afterpay, subject to approval and availability.

We do not accept cash, checks (unless specified for certain B2B transactions), or money orders for online purchases.

The availability of certain payment methods may depend on your geographical location or the specific products/services being purchased.

2. CURRENCY

All prices and transactions on bigonus.com are processed in United States Dollars (USD).

If your credit/debit card or payment account is in a different currency, your card issuer or payment provider may apply a currency conversion rate and/or fees, for which we are not responsible.

3. PAYMENT PROCESSING

Your card or payment account will be charged at the time your order is placed or when your order is confirmed for shipment, depending on the payment method and our processing procedures.

By providing your payment information, you represent and warrant that:

• The payment information you supply to us is true, correct, and complete.
• You are duly authorized to use such credit/debit card or payment account for the purchase.
• Charges incurred by you will be honored by your credit/debit card company or payment provider.
• You will pay charges incurred by you at the posted prices, including all applicable taxes and shipping charges, if any.

We partner with reputable third-party payment processors (e.g., Stripe, PayPal) to securely handle your payment information. We do not store your full credit card details on our servers. All payment data is encrypted and transmitted securely according to Payment Card Industry Data Security Standards (PCI DSS).

4. ORDER CONFIRMATION

After you place an order, you will receive an email confirmation from us acknowledging receipt of your order. This email does not constitute acceptance of your order; it is a confirmation that we have received it. Acceptance of your order and formation of the contract of sale will take place when we dispatch the product(s) to you, unless we have notified you that we do not accept your order, or you have cancelled it.

5. PRICING AND AVAILABILITY

All prices are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences, even after an order has been submitted and whether or not the order has been confirmed and your payment method charged.

If your payment method has already been charged for the purchase and your order is cancelled, we will issue a credit to your payment account in the amount of the incorrect price.

6. TAXES

Applicable sales tax will be added to your order total for shipments to states where we are legally required to collect sales tax. The sales tax amount is based on the shipping address and the sales tax rate in effect at the time of purchase.

For international orders, please refer to the "Customs, Duties, and Taxes" section in our [Shipping Policy].

7. BILLING DISPUTES

If you believe you have been billed incorrectly, please contact our Customer Support team at support@bigonus.com or +1 (415) 938-9366 within 14 days of the billing date. Please provide your order number and a detailed description of the issue.

We will investigate all billing disputes promptly and work with you to resolve them. Failure to report a billing error within the specified timeframe may result in a waiver of your right to dispute the charge.

8. REFUNDS

All refunds will be processed in accordance with our [Return and Refund Policy]. Refunds will typically be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.

9. FRAUD PREVENTION

We take payment fraud very seriously. We reserve the right to implement fraud prevention measures, which may include requesting additional information from you to verify your identity and payment details before processing an order. Orders suspected of fraudulent activity may be cancelled without notice, and reported to the relevant authorities.

10. CHANGES TO THIS POLICY

We reserve the right to modify this Payment Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

11. CONTACT US

If you have any questions about our Payment Policy or billing, please contact us: