PRIVACY POLICY

Last Updated: 06/2/2025

Welcome to Bigonus (referred to as "We," "Us," "Our," or Bigonus). We, operated by Bigonus LLC, are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website bigonus.com (the "Website" or "Platform"), and use our services (collectively, the "Services").

Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE WEBSITE OR USE OUR SERVICES.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect on the Website includes:

Personally Identifiable Information (PII)

• When you register for an account: Your name, email address, phone number, username, password.
• When you make a transaction: Billing address, shipping address, contact information. (Note: Full payment card information is typically processed directly by our third-party payment processors, and we do not store this full information).
• When you contact us: Content of correspondence, emails, or information you provide through support channels.
• Information you provide when participating in surveys, contests, or promotions.
• For Vendors/Sellers (if applicable): Business information, tax identification numbers, bank account information for payouts, contact details of representatives.

Non-Personally Identifiable Information

• Derivative Data: Information our servers automatically collect when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website.
• Device Data: Information about the computer or mobile device you use to access the Website, including the device model, manufacturer, operating system, and network information.
• Location Data: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application (if applicable), to provide location-based services. You can change our access or permissions in your device’s settings.
• Cookies and Similar Tracking Technologies: We use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. For more detailed information, please refer to our Cookie Policy (if separate, or detailed further below).

2. HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

• Create and manage your account.
• Process your orders, purchases, payments, and other transactions on the Website.
• Email you regarding your account or order.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Website.
• Improve operational efficiency and personalize user experience on the Website.
• Notify you of updates to the Website and Services.
• Offer you new products, services, information, or recommendations we think you may be interested in (with your consent where required by law).
• Resolve disputes and troubleshoot problems.
• Request feedback and contact you about your use of the Website.
• Prevent fraudulent activities, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory obligations.
• Analyze usage trends to improve our Website and Services.
• For Vendors/Sellers (if applicable): To review applications, manage vendor accounts, provide support, and process payouts.

3. HOW WE SHARE YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, delivery services, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• With Vendors/Sellers (if applicable): Buyer information (e.g., name, shipping address, contact details) will be shared with the relevant Vendor to enable them to process and fulfill orders. Publicly available Vendor information (store name, products) will be displayed to buyers.
• Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with partners for analysis and service improvement.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. When you access the Website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Website.

(Optional: If you will have a separate Cookie Policy) "For more information on how we use cookies, please refer to our Cookie Policy."

5. DATA SECURITY

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. DATA RETENTION

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer need to process your personal information for the purposes set out in this Privacy Policy, we will delete or anonymize your personal information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal information under certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Right to Object to Processing: You have the right to object to our processing of your personal information under certain circumstances, particularly for direct marketing purposes.
• Right to Data Portability: You have the right to request that we transfer the personal information you have provided to us to another organization, or to you, under certain circumstances.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@bigonus.com. We may need to request specific information from you to help us confirm your identity before responding to your request.

8. CHILDREN'S PRIVACY (COPPA COMPLIANCE)

Our Services are not directed to children under the age of 13 (or other applicable minimum age as required by local law), and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

9. INTERNATIONAL DATA TRANSFERS (IF APPLICABLE)

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there (or wherever our servers are located).

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Bigonus will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

(Note: Tailor this section based on where your data is actually stored/processed and if you have a significant non-US user base.)

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Website or our Services after such changes are posted will constitute your acceptance of those changes.

11. CONTACT US

If you have any questions or comments about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at: