RETURN AND REFUND POLICY

Last Updated: 06/2/2025

Thank you for shopping at Bigonus. We are committed to ensuring your satisfaction with our premium curated items. We understand that fit is important, which is why we offer exchanges for sizing issues, alongside our guarantee on product quality.

This Return and Refund Policy applies to all purchases made through our website bigonus.com (the "Site").

1. RETURN ELIGIBILITY

To be eligible for a return (whether for refund due to defect or exchange due to size), please ensure that:

• The request is initiated within 14 days of delivery.
• The item is in its original packaging (if applicable).
• The item is unused, unworn, and in the same condition that you received it.
• The item is not on our list of non-returnable items.
• You have a receipt or proof of purchase.

Note for Curated Platform / Marketplace: If items are sold by different vendors on our platform, the return eligibility and process might be subject to the individual vendor's policy. Please check the specific product page for details.

2. NON-RETURNABLE ITEMS

Certain types of items cannot be returned for any reason, such as:

• Perishable goods (e.g., food, flowers).
• Personalized or custom-made items.
• Digital products or downloadable software.
• Intimate or sanitary goods (e.g., swimwear, underwear, beauty products if opened).
• Items marked as "Final Sale" or "Non-Returnable".

3. ACCEPTED REASONS FOR RETURN

We accept returns for the following reasons:

• Defects/Errors: Item is damaged, defective, or incorrect item received (Eligible for Refund or Exchange).
• Sizing Issues: The item does not fit correctly (Eligible for Exchange ONLY).

Please Note: We do not accept returns due to a change of mind or personal preference (e.g., "I don't like the style anymore").

4. RETURN PROCESS

To initiate a return, please follow these steps:

1. Contact our Customer Support team at support@bigonus.com within 14 days of receiving your item. Please provide your order number and specify whether you are requesting a Refund (for defects) or an Exchange (for size).
2. Our Customer Support team will review your request. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Securely package the item in its original packaging. Clearly mark the RMA number on the outside of the package.
4. Ship the item to the address provided.

5. REFUNDS (DEFECTS & ERRORS ONLY)

Refunds are only issued for items that are defective, damaged, or incorrect upon arrival.

• Sizing Issues: Returns due to sizing issues are NOT eligible for a monetary refund. They qualify for an exchange only.
• Approved Refunds for Defects: If your return for a defect is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

6. EXCHANGES (SIZING & DEFECTS)

A. Sizing Exchanges

If the item you received does not fit, we are happy to exchange it for a different size of the exact same model, subject to stock availability.

• No Refund Policy: We do not offer refunds for sizing issues. If the desired size is unavailable, we may offer store credit at our discretion, but monetary refunds are not provided.
• Shipping Costs: You will be responsible for paying the return shipping costs to send the item back to us. Bigonus will cover the shipping cost of sending the new replacement size to you.

B. Defective/Incorrect Item Exchanges

We will replace items if they are defective, damaged, or if the wrong item was sent. In this case, we will cover all shipping costs involved in the exchange process.

7. RETURN SHIPPING COSTS SUMMARY

• For Defective/Error Returns: We provide a prepaid label or reimburse shipping costs.
• For Sizing Exchanges: The customer pays for return shipping. We pay for shipping the replacement item to the customer.

8. VENDOR-SPECIFIC POLICIES

As Bigonus features products from multiple independent vendors, availability for sizing exchanges depends on the individual vendor's stock. If a vendor cannot fulfill a sizing exchange request due to stock limitations, a store credit may be issued instead.

9. CONTACT US

If you have any questions about our Return, Refund, and Exchange Policy, please contact us: