Our Story
Welcome to Bigonus!
ABOUT US
With diligent product vetting and sophisticated customer service, Bigonus has earned a reputation as a trustworthy online footwear retailer. We make every effort to ensure your online shopping experience is smooth and satisfying. Thank you for choosing us.
EXTENSIVE PRODUCT REVIEW
Shop on Bigonus with confidence knowing every purchase is Bigonus Verified. Bigonus Verified is our own designation and not endorsed by any brands sold on Bigonus.
As resellers, we cannot guarantee the 100% authenticity of every item. However, we thoroughly inspect and verify each product to meet our high standards for quality and alignment with genuine versions. Our team examines every detail to ensure the styles we offer are as close to the real deal as possible. We take great care in sourcing products that represent the brands you know and love.
SOPHISTICATED ONLINE ORDERING
Ordering from Bigonus is easy, safe and reliable. You’ll receive order confirmations and tracking information to simplify the process. Monitor your order status anytime with our Online Order Tracking system.
COMPETITIVE PRICING
We’re able to offer attractive pricing through careful sourcing:
1. Sale off and outlet products at authentic stores in Asia. Usually, Asian shoes sizes are from 6-9 (US size), so big sizes like 9.5-14 are always on sale. We collect these products and provide them for America & Europe Market.
2. Excess manufactured products. All brands are manufactured in Asian countries such as Vietnam, Japan, Korea, Hong Kong, and Taiwan. Typically, the factory will produce an excess of 3-5% than orders. This surplus is to compensate for defective products. And this excess is allowed by the processing factories to keep or sell to third parties. We also collect these products.
That is why there are products we do not really have full size as on the website, with these products, we will immediately refund 100% to customers after checking our stock.
3. The UA (Unauthorized Authentic) products we offer are produced in the same factories and with the same materials as the genuine versions. However, they are made without the express authorization of the brand and sold independently. While not officially approved by the brand, UA footwear originate from the same production lines and offer same quality to authentic items. We thoroughly vet all UA items to meet our standards.
If you have any questions about our business and products, feel free to submit them via our contact page and our friendly customer service team will respond to you.
OUR MISSION
Footwear aren’t just our business, they’re our lifestyle. We aim to help footwear lovers find exciting, hard-to-find styles through our meticulous sourcing and product vetting. Our founding mission is to enable enthusiasts to shop with confidence.
Stay Connected
Follow us on social media and subscribe to our newsletter to stay updated on the latest arrivals, special offers, and exciting news. Be a part of our journey and experience the best in fashion and lifestyle footwear with Bigonus!
Contact Us
- Email: support@bigonus.com
- Address: 1942 Broadway St., STE 314C, Boulder, CO 80302
- Phone: +1 (415) 938-9366
We look forward to hearing from you and assisting you with all your fashion and lifestyle needs!